COVID-19 RESIDENT UPDATE
Below is an update regarding our office during the ‘shelter in place’ orders from the state of California and local cities and counties.
Rent
To minimize the need to leave your home, we are urging residents to pay rent by depositing directly to our Propery Care Inc trust account. Instructions were provided in the most recent letter we sent to you. If you need instructions, please email propmangers@aol.com or call our office at (510) 494-9001. Rent may be paid by check or money order to our dropbox on the REAR exterior of the building. It is clearly labeled “PROPERTY CARE INC RENTAL DROPBOX.”
Note: The state of California and many municipalities have passed eviction moratoria, whereby if you have suffered a job loss or other substantial loss of income due to the COVID-19 pandemic and are unable to pay rent, you may qualify for a rent deferment. Deferred rents will still be due after the ‘shelter in place’ order is lifted, most likely under a payment plan. Each city and county appear to have varying regulations regarding the moratoria. We will follow the regulations for the city or county in which your residence is located. We will waive late fees during the ‘shelter in place’ order for those with documented income disruption.
Maintenance
Please submit urgent or emergency maintenance requests through our email propmanagers@aol.com or by dropping a note into the dropbox. Most of our plumbing, HVAC, electrical and appliance companies remain available. Maintenance requests will be prioritized so emergencies are handled first. Please be aware that non-urgent requests will be completed based on our vendors' availability given that some companies have limited hours or have completely shut down. Some requests may be delayed until after the shelter in place order is lifted. When submitting your maintenance request, please let us know if you or a member of your household have traveled out of the country within the past month or if you or your household members have any symptoms of illness. Do not be alarmed if maintenance professionals wear a mask, gloves or other personal protective equipment. This is for your and their safety.
Please feel free to contact us if you have any questions: (510) 494-9001, Rich (510) 494-9018, or after-hours and emergency number (510) 414-3646.